Case Studies
Case studies
Explore real-world examples of NDZ’s solutions in action through our comprehensive case studies. Each case study showcases how NDZ partnered with clients to address unique challenges, implement innovative solutions, and achieve tangible results.
A complete IT Solution to a Leading Payment Gateway
Sector
Finance
Client
A leading payment gateway provider in Singapore
Year
2019
Project Overview
As per the statistics published by the Statistica Research Institute, the number of people doing digital transactions in the coming years would pass the 1 billion mark for the first time in 2018. This number will account for around 60 percent of the total internet users in the world. Naturally, this tremendous growth of online transactions with the ever-increasing cybersecurity issues triggered A leading payment gateway provider based in Singapore to find an end to end solution partner for maintaining and ensuring security for their payment processing service system. NDZ‘s proven expertise in complete IT solution management from development, data center management to 24×7 monitoring and support services, and is a PCI certified company made it a perfect one point partner for them.
Key Challenges
- Required a proactive & responsive team for maintaining their whole payment gateway applications and to design,develop, and implement new features.
- As they are operating with sensitive information of merchants and their customers, stringent security monitoring and fraud prevention is necessary, so around the clock security monitoring, detection and prevention of fraud is required.
- Achieve PCI compliance for their system.
Solution Strategy
A complete IT Solution to a Leading Payment Gateway
- The designing, developing, and implementation of new features .
- Adding and managing new merchants and their corresponding bank details.
- Integrating new banks with respect to their API manual and support..
- Performing yearly auditing to satisfy PCI compliance.
- Giving technical support to new merchants for integrating our payment gateway to their system and managing their transaction limits and payment methods.
The efficient management and maintenance of the existing system.
- Allocated a team of experienced cyber-security professionals for performing vulnerability assessments , penetration testing and patch updation .
Benefits & Impacts
- Increased efficiency for the existing system.
- Improved productivity with the integration of new features.
- A 360 degree solution for all their cyber security requirements.
Project Overview
The rapid growth of smartphone and other connected devices usage created a huge volume of data. This indicates the era of Big Data, and it became a ubiquitous part of the telecom sector. At this time, Our client, a prime telecom company, has decided to outsource its infrastructure/data centre management and application monitoring. With plenty of infrastructure/ data centre management experience, clubbed with certifications such as ISO 27001 & PCI Level 1 and pricing strategy considering symbiotic association over the long term, helped NDimensionZ win the contract beating the competition. NDZ successfully delivered with onsite staff for its 24/7 operations, and the project ran exceptionally well.
Key Challenges
- Client insisted for a complete onsite monitoring and maintenance service.
- Any downtime in infrastructure/ application in business hours (9am to 9pm) was supposed to create huge revenue loss (given the size/ volume)
- NDZ had to meet tough Service Level Agreements (SLAs)
Solution Strategy
NDZ with its extensive experience in infrastructure and application management, is well versed in creating SOP specific to project. NDZ indeed not only the manpower to work from client data center, but also formulated SOP for the specific monitoring requirement.
An experienced hand was assigned as team lead. With a 24X7 team under him, he managed to deliver promptly the 24X7 operations delivery. Team was instrumental in,
- Building a synergy with client and NDZ.
- Abiding to ITSM principles and exceeded expectations of client.
Benefits & Impacts
The engagement started at a point where the client was in a perplexed mode on how to do the surveillance and management of Level 1 operations . NDZ has just taken that headache away and well managed all the monitoring and required escalation process. From the clients perspective, the platform helped them to create an incremental revenue too. Also we gave our client the confidence to run in excess of 1000 campaigns in a day, from an initially envisaged 300-400.
Infrastructure Maintenance for Telecom Giant
Sector
Telecom
Client
Telecom Company
Year
2019
Devops Solution
Sector
Pharma & Healthcare
Client
A Leading pharmaceutical company
Year
2019
Project Overview
A leading pharmaceutical company approached us with the request for a structured and automated deployment process, as they were facing trouble with the effective implementation of an automated pipeline. The excess human intervention also delayed their decision on tooling devices. They needed help to get their deployment cycle up and running efficiently.
Key Challenges
- To make a structured automatic deployment process.
- Easy switching of application version.
- Excess human intervention
Solution Strategy
1.Automated Build and Deployment Process: The build and deployment process is automated in multiple areas, such as deployment, Continuous Integration, and QA.
2.Efficient Configuration: We use the best tools in the market, such as Bitbucket, Jenkins, Ansible, Nexus, and AWS to build, test, and deploy the software reliably.
3.Adoption of Agile Automation Technology: Our Agile Automation technology helps to cut down on the manual effort that the organization relies on, so there is a reduced workforce requirement.
4.CI/CD Integration: DevOps enables a methodology where there will be the central software repository, to which the updated software codes are integrated without hindering the delivery pipeline.
Benefits & Impacts
Automated build and deployment process results in the speeding up of the software development process and reduced errors. The Automation enabled the developers to carry out unrelated tasks apace; hence the waiting time is cut down drastically. Automation enables fast feedback on the software’s quality, allowing the team to do comprehensive testing as soon as changes are made.
Efficient configuration helps in inline interaction between the developers, where they can provide suggestions and lets you track the status of the bugs in the software. These tools also enable the client to set access controls wherein access to some repositories or a branch will be available to some individuals only. They require very little maintenance.
DevOps helps in reduced human intervention and, in turn, the reduced errors caused by their involvement. Hence there is significant speeding up in the development cycle, and a cut down in the costs.
With DevOps, you have an additional benefit of testing the new codes without interrupting the original project. These codes will be successfully merged to the central repository only after they’re tested and verified. This process helps the developers work simultaneously with other developers without interrupting each other’s workflow on the same project, helping in the easy switching of the application version.
From Automated Build and deployment to easy switching of application version, NDZ Provided end to end DevOps Integration support to the healthcare giant, which resulted in increased productivity and significant improvement in the process efficiencies.
Project OverView
In comparison with other industries, the Manufacturing industry is one that works on complex processes that are dynamic in nature. These processes can be either operational or managerial, but both need to be synchronous with each other. As the manufacturing plant grows, it becomes difficult to manage these complex systems of processes and people with exclusive information systems. Here comes the inevitability of an effective ERP software that enables the company to manage processes and people under a single roof. QAD Inc‘s MFG Pro is such an ERP software that can be considered as a one-point ERP solution for manufacturing companies. We at NDZ have done MFG pro implementation, and support to a France based global leader in connection technologies. Leveraging NDZ’s years-long domain/industry expertise, our deep skills in technology solution implementation coupled with strong support maintenance infrastructure made us a perfect one point partner for its implementation for them. Along with MFG Pro, we integrated the IBM Cognos Business intelligence dashboard, which gave more insights to their enormous data from all departments and made it available to everyone in a user-friendly visualisation mode.
Key Challenges
After continuous meetings and discussions with the client, we identified the following requirements.
- Centralised Modules-allowing users to manage their tasks without switching software.
- ERP Database-requirement of a central database which encapsulates entire data.
- Integration-Need for a fully integrated system that works together to achieve the common goal.
In addition to these functional requirements, we need to look for some specific functionalities that will benefit your business. The following are those requirements that we addressed while working for our client.
- Manufacturing resource planning- For assisting planning, scheduling, budgeting, forecasting, procurement, and materials management.
- Accounting – tools for supporting all accounting functions and additional tasks such as payroll, time tracking, and tax reporting.
- Human resource management software- which encapsulates all HR functions
- CRM-CRM functionality helps businesses track campaigns, nurture leads, and maintain client information.
- Inventory & vendor management- gives more control and visibility over stocks.
- Distribution-involves the processes that get a business’s product from the warehouse to its final destination.
- Business intelligence- for unleashing the locked potential of data and making it available to all users
Solution Strategy
As part of giving solutions for client requirements, we have incorporated the following modules in the ERP system there by creating a complete solution system.
- Vendor managed inventory module- Managing stocks at vendor location and generating invoice on consumption
- Trade compliance module- Operational transaction blocking such as Quotations, sales orders, purchase orders, work orders, and packing lists and generating mail alerts and warnings.
- New shipment project module- MFG/PRO standard shipping was rewritten with support for UE/UX, containerisation, consolidating invoices, label printing, etc
- Side trade interface module- Files extraction from MFG/PRO to upload in side trade(AR aging external tool)
- IBM Cognoz BI visualisation tool- For incorporating diverse types of visualisations to give more insightful information.
Benefits & Impacts
- Improved operational efficiency.
- Centralised management and monitoring system.
- More insightful information
MFG PRO-ONE POINT ERP SOLUTION
Sector
Manufaturing
Client
Leading aerospace connector manufacturer
Year
2019
Transforming Education Management Process- IIT Palakkad
Sector
Education
Client
IIT Palakkad
Year
2019
Project OverView
About IIT Palakkad
IIT Palakkad was announced by the Government of India in 2014. It began with a headstart in the very next academic year, 2015-16, with the support of their mentor Institute (IIT Madras). The academic program was launched by admitting students to the B. Tech. Course in the disciplines of Civil Engineering, Computer Science & Engineering, Electrical Engineering, and Mechanical Engineering. IIT Palakkad already boasts of a vibrant student and faculty community drawn from different parts of the country and has truly emerged as a microcosm of India.
Situation
IIT’s are one among the most prestigious institutions in India. In such an institution, it is of prime importance that a digitised system is implemented, which can enable the management of academic and administrative processes in a hassle-free manner. In IIT’s, placements and internships for high profile companies occur on a frequent basis; therefore, the students have to be sorted according to various criterias before applying for any company. This is a very time consuming and tedious process. NDZ identified such a crisis and proposed a digitised platform that ensures automation of processes across the institution. Thus, the solution implemented by NDZ interconnects the students with the college enabling the transfer of information in real-time.
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Key Challenges
Requirements
IIT Palakkad needed a comprehensive web-based platform to handle all the key functions inside the college, which ranges from a student’s internship and placement to staff profile and examination management and scheduling. NDZ’s expert team gathered the following requirements in order to create an end to end solution:
- Standardised resume preparation module
- Automated tender scheduling
- A dynamic system for publishing research work of staff members.
- Displaying staff profiles and images.
Solution Strategy
Solution
Business Impact: As per the requirements of IIT Palakkad, NDZ created the following three modules :
Public website
NDZ was involved in creating a front-facing public website that is the face of IIT Palakkad. We added features such as a functionality to display faculty profiles, which is shuffled on a daily basis to bring in a dynamic feel; also, the publications of the faculty are automatically procured from the database on a sorted basis and are rotated periodically to promote a dynamic feel to users. An additional feature is tender scheduling, which includes the automatic opening and closing of tenders on time.
Career development centre
The career development centre is another module that is concerned with the student’s internship and placement programs.
It has a student login feature for each student to log in to view their profile. In this profile, students have a resume preparation functionality that is fully automated, consisting of drag and drop blocks. Students add academic qualifications(automated CGPA calculation), their final project details, and numerous extracurricular skills, which simplifies resume preparation and gives them a template for standardised CV preparation-one, which is general and the other which is subject-specific. The moderator can log in and verify each resume before applying for companies. Once these resumes are confirmed, they are locked and sent back to the students.
The Internship process is also fully automated, whereby the companies, students, and admins have login credentials to upload documents and consolidate their details.
Instead of manually applying for each company and verifying details, the entire process has become automated and streamlined in a single portal.
Additionally, a reporting interface enables one to see each company’s salary structure and all other details. The detailed reports help the students to choose the desired company and also facilitates report generation for college authorities to analyse placement and internship pattern.
Industry collaboration and Sponsored Research (IC&SR)
IIT IC&SR portal promotes the research capabilities, news, and updates of the institute by administering all it’s sponsored and consultancy projects . IC&SR showcases the research collaborations, research facility, funded projects, and grant calls.
Many types of funding opportunities are available through multiple organisations, and the IC&SR portal enables the facilitation of industry collaboration. Industries can fund research at the university through sponsored research and various other additional support mechanisms.
Benefits & Impacts
- The web-based platform comprises three modules, each of which aims to address the institution’s specific needs. The front-facing public website displays the faculty profiles and provides detailed information on the institution.
- This project’s significant impact is the career development centre that has enhanced the ease with which students can apply for internships and placements. Previously the applications, which were a manual process, have now been effortlessly automated and processed online.
- The third module, IC & SR, showcases the institution’s project capabilities and exhibits its expertise in various research fields.
Project Overview
Today’s business environment is growing by leaps and bounds, leading to an increased workforce requirement – internal and external. The management of your company will handle the Internal workforce; it becomes a hassle to manage the external workforce. But Vendors are one of the most important stakeholders of your business, their efficient handling results in better performance of your business. Vendor Management System is a platform that streamlines and manages all your third-party vendors efficiently.
Vendor Management System is a web-based application that streamlines the process of managing your procurement bidding process cycles, invoice life cycles from a single platform. Our vendor management system provides transparency and control over the end to end processes of managing the vendors, starting from the selection and enrolment of the vendors to business closure.
Key Challenges
The client approached us to address their issue in handling their external workforce. They felt their method of managing the vendors was all over the place, which resulted in a lot of struggle in managing their third-party vendors, the problem of forgetting to pay the invoices and missing out on follow up with the vendors for invoices lead to improper closing of books. Hence the client was looking forward to a solution that resolved their obstacle in :
- Communication
- Traceability
- Decision Making
Solution Strategy
At NDZ, we scrutinised the client’s requirement and understood that the customer requires a platform that unifies all the processes of managing their external workforce. And provided a solution that is tailor-made to fit their requirements. A one-stop platform Simplifying and thereby reducing the overhead of managing third-party vendors.
Communication is a crucial part of managing the vendors. Too much or less discussion leads to confusion, chaos, and uncertainty in the management of suppliers. But, NDZ’s VMS provides a unified portal for the vendors and the administration to communicate, which enables a smooth flow of communication.
The platform also acts as a central repository for the management to request for RFI’s and RFQ’s where the vendors upload the necessary documents to qualify for the service requirements. So the problem of traceability is solved as all the documents are available from the platform as and when the needs arise.
Our VMS allows the management to explore new vendors, reviewing, filtering, rating, and finally selecting them based on the service requirement. Our VMS acts as a complete digital repository recording all relevant documents submitted by vendors under a bid, which can be easily retrieved, enabling the management team to compare. Hence the decision-making process of selecting the vendors is completed within a jiff, enabling ownership as well as accountability to this most important decision.
Benefits & Impacts
Apart from the features mentioned above, The system also includes
- Define new services and categories
- Provision to search the bid avenues
- Enabling the payment team to ensure payments have been made against a particular invoice
- Rating & manually filtering the vendors
- Selecting the vendors
- Awarding Purchase orders
- Invoicing
- Easy integration in the ongoing process.
- Email notifications and reminders to the vendors
- Ensuring compliance with every stage starting from RFQ to Purchase order
Our vendor management system is designed to help the client manage and control every aspect of operating the third party workforce with simplicity and ease, resulting in reduced time and cost along with increased performance and vendor loyalty. Hence NDimensionZ is a perfect partner to help you reach your goal of improved efficiency. Contact us now at vms@ndimensionz.com for seamless integration of suppliers with your business.
VENDOR MANAGEMENT SYSTEM
Sector
Retail
Client
Product
Year
2019
CONNECTING HEALTHCARE TO E-COMMERCE, MEETING THE DESIRE FOR CONVENIENCE
Sector
Healthcare & Pharma
Client
A leading company in Healthcare sector
Year
2019
Project OverView
Healthcare was one of the industries in India, which was very rigid and not exposed to many technological advancements. As per Gartner’s research, the global trend of spending on an E-commerce platform has increased by 20.7%. Medlife India tapped into this opportunity by incorporating E-commerce with health care, which revolutionised the healthcare industry in India. Transforming the health care sector to a digital platform requires technical expertise as well as legal compliance. We, NDZ, provided them an end to end assistance and guidance from its ideation to implementation and effective maintenance support.
Key Challenges
When we start to integrate E-commerce to health care, various difficulties arise, which includes regulations and compliance issues that need to be resolved while transforming.
- The requirement of any time anywhere ordering facility
- Effective management of various users at different levels
- Security concern-fraud prevention, spamming with fake orders, cybersecurity issues, and protecting cardholder information.
- Timely delivery- as we are dealing with medicines, timely service is crucial. So we need a consistent and reliable supply chain management system.
- Scalability challenge
- An effective method for storing and managing data.
- Need for process compliance.
- Shipment tracking- customer service is of prior importance, so we need to update tracking of shipments.
Solution Strategy
- A mobile application and website for reliable front end operations between customer, doctors, and vendor
- Digitisation modules for the seamless management at the backend
- Cloud storage and maintenance
- PCI-DSS for secured payments
- Supply chain management system
- CRM system for developing and maintaining customer relationships
- ISO certification
Benefits & Impacts
- Improving patient experience without leaving their comfort at home.
- The growing opportunity of E-commerce.
- Increased online customer presence.
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