Most of us are of the habit of buying stuff online or ordering for various kinds of services online. This is because it is simpler, makes more sense and is the ongoing trend. And the first thing or the first step we do is to call the number seen on the screen, or mail or chat with a representative. Now in today’s world, customer care or tech support or helpdesk play a very vital role in every business. They are the first point of contact between the firm and the potential client. What happens if this very important crucial role is not attended to properly?
From the business point of view, quality customer service can increase their business growth and also give them good word of mouth marketing. Customers come back to good service and like to be treated the same way always. So happy customers means increase in profits.
As we all know there are three kinds of tech support, calls, mails and chat. When it comes to calls, corporates and other business enterprises should always keep in mind that customers are the most important so keeping them satisfied is the utmost important thing to do. The customer care executive as we all call it should be polite, extremely patient and energetic. Such a person can surely convert an inquiry into a sale. At the same time mails and chat also need to be catered to in the very same manner as of calls. But here everything is on print so what you say also needs to be accurate and apt to the query.
Some companies also use the innovative strategy of sending a customer care executive to your house to interact with you. Now this move sometimes can be very useful as the customers or potential clients feel secured as they get to experience a personal one-on-one talk about the service or product they desire to have. Here the responsibilities of the executive are much more because he/she needs to be ready with solutions for all the possible questions and also persuade the customer to seal the deal.
Few Important Points:
1) Follow up with the customers on regular basis about their experience with the service and request them to give you feedback.
2) Keep your database updated with details of your customers ready so that the customer does not have to repeat every time.
3) Wishes and warm regards on special occasions and special days are always welcome. These kinds of small gestures will have you customers coming back to your business which indeed helps improve your growth.
So to end with, quality customer service is the driving force of a good growing business.